Being a buyer, you not only have to make the purchase decision but so many other decisions along the way hence we, at Thulahome.com, aim to minimize the factors responsible for making your buying decision difficult by offering you a peace of mind with our Refund Policy.
Below are a few things to keep in mind if you decide to use our “Refund Policy”.Your request for any returns must be placed within 30 days of the original delivery date of your order. You can make this request by sending it through an email to email@example.com
1) In case of Damage :
- The product that you would like to return must be in its original packaging and be in the same “as new” and “re-sellable” condition as it was when it arrived at your home or job site.
- Please note, there will be a return shipping charge and you will be billed for the return shipping charges. Once you have everything accounted for and packaged in accordance with the above qualifications, please contact us then you need to leave the products at the nearest warehouse. We will arrange a pick-up of the product.
- Your product must not have been used, installed, or marked in any way. We consider “Installation” as “Acceptance” hence no claims will be acknowledged once the products have been installed.
- Once we receive your order back to our fulfillment center, we will carry out a full inspection of the returned material and then issue you the full or partial refund depending on the outcome of the inspection.
If you’re unsure whether or not your product qualifies or if you have any other questions, you can feel free to contact our friendly customer service staff by sending an email to firstname.lastname@example.org