Frequently Asked Questions

A- Thula Home is the Natural Stone manufacturer, wholesaler, and retailer.

A- Thula Home is the natural stone manufacturer and It has got its own natural stone quarries. So, Thula Home can offer you the best price in the market. You should choose us because we have a wide collection of Natural Stone products, from directly our production line, and from directly our partners, at unbelievably low prices with quick delivery.

A- Thula Home has got its own quarries in Turkey and Thula Home has got some manufacturer partnerships in Italy. Thula Home products come from its production lines from Turkey and Italy.

A- We are an online marketplace and as such do not have any showrooms for you to go and view the products in person. We do have samples for a large range of our products that can ship directly to you in 5-7 days. You can click “Order Sample” on any available product to add it to your cart.

A- Unfortunately we do not provide any estimates or installation services. We do recommend www.pro.com and www.topinstallers.com to find professional installers in your area.

A- The prices on our website are offered to anyone who meets our minimum order requirements. That means that if you are a homeowner, or a large construction company, Thula Home’s prices are available to you when you buy in pallet and container quantities.

A- Samples are highly recommended for a better assessment of the current batch of this product before committing to a larger purchase.

Even though we do everything we can to truly represent the overall colors/shades of the current batch of the product with our product photos, due to various monitors and settings, it may not be directly possible to view the exact shading/coloring characteristics of the material entirely on your screen. Therefore, current actual samples should be obtained and approved before committing to a larger order.

A- Unfortunately we do not offer any military discount at this time. We do have a program designed for a home improvement professional. Please contact our sales rep. for more information.

A- Before making a final selection of stone, take wastage into account to make certain there will be enough material to complete the project. An often-forgotten fact is that the material from a quarry today may be different from what was available six months ago. Further, there may be more than one quarry of the material. It is always recommended to order what is typically referred to as “attic stock,” a small amount of material to be kept on the side if future repairs are needed.

A- It depends on the products that you want to mix-and-match so please get in touch with one of our consultants via email or call.

A- Thula Home is a wholesaler with proprietary Internet technology and toll-free customer service to provide incredibly low prices on top quality building products. We process orders for building materials in two ways. The first is selling pallet multiples out of warehouses around North America. The second is shipping container orders directly from the production line and delivered to your job site or distribution point of your choice.

A- Yes there’s a min quantity per product. But you can combine different products to reach min order quantity. Just contact us at info@thulahome.com we can combine your different products in one cart.

A-1 Polished

Grinding, sanding, and buffing produces a high gloss, mirror-like surface.

 

A-2 Honed

Grinding and sanding produces a smooth, yet not glossy finish. This is best for low maintenance, high traffic applications.

 

A-3 Sandblasted

This is a rough, but tidy look created by applying a high-pressure blast of sand to the stone’s surface.

 

A-4 Tumbled

Tumbling stones in a solution of sand, water and mild acid creates an old world, weathered look.

 

A-5 Split Face

Mainly used for cladding, this is achieved by splitting stone either by hand or by machine so that the surface exhibits a natural quarry texture. It has a flat back and uneven front surface and creates the uneven look of protruding bricks.

 

A-6 Crosscut

The cross-cut method involves end-cutting blocks of travertine to display a less linear, more rounded “wavy” pattern.

 

A-7 Vein Cut

Opposite of cross-cutting, the veining of the stone is shown as a linear pattern.

 

A-8 Veneer Stone

Any stone used as a decorative facing material as wall cladding which is not meant to be load-bearing. Veneer may be made from different finishes, such as split face, cleft, honed, polished, flamed or tumbled.

A- We’re happy to offer you our entire product catalogue here: Shop

A- At present, we ship container orders (5000 sq. ft. +) worldwide. The options for shipping pallet quantities vary from product to product. Contact a Thula Home sales rep toll-free or by email for more information.

A- Our logistic team gives you a tracking number or a tracking link after your order shipped. You can track your order with this number or link.

A- Most standard orders take 5-7 business days depending on how far the product has to travel to reach you. If the product is out of stock, however, wait time is approximately 6-8 weeks. Container orders generally take 8-10 weeks from time payment is received. There is a chance that it may take longer because of factors beyond our control. For example, security measures undertaken by U.S. Customs and Border Protection could possibly delay shipment of container orders.

A- Thula Home can hold products after purchase for a maximum of 30 days before shipping.

A- Yes we can deliver it to your residence. Residential delivery is considered completed once the product is placed on the driveway. Some products require a vehicle with a lift-gate, depending on weight. The pallets would be lowered to the ground and pulled onto your driveway with a pallet-jack. You may be required to unload the vehicle yourself, depending on the product. Building materials are heavy and will require proper equipment or labor to accept goods on delivery. Please check the weight of goods before they are delivered so you are properly prepared.

A- If you would like to know your exact shipping cost, you need to answer our questions below;

1- What are your delivery address and your zip code?

2- Is your delivery address a residential place or a business place?

3- Do you have a loading dock and can you able to unload with a forklift?

4- If you don’t have forklift do you need lift-gate delivery?

The exact shipping cost that we gave you is valid for 14 days.

A- Yes we can deliver it to your residence. Residential delivery is considered completed once the product is placed on the driveway. Some products require a vehicle with a lift-gate, depending on weight. The pallets would be lowered to the ground and pulled onto your driveway with a pallet-jack. You may be required to unload the vehicle yourself, depending on the product. Building materials are heavy and will require proper equipment or labor to accept goods on delivery. Please check the weight of goods before they are delivered so you are properly prepared.

A- Yes, we have a warehouse in the USA. Our products are ready to ship, and delivery time is 3-5 Business Days. You can view ready to ship products online at section Ready to Ship.

A- It is reasonable to expect anywhere from 2%-10% breakage or damage, depending on the product. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 10 days of receiving the order.

A- Yes, custom, made-to-order and other accessory orders may not be returned or cancelled.

A- Samples are highly recommended for a better assessment of the current batch of this product before committing to a larger purchase.

Even though we do everything we can to truly represent the overall colors/shades of the current batch of the product with our product photos, due to various monitors and settings, it may not be directly possible to view the exact shading/coloring characteristics of the material entirely on your screen. Therefore, current actual samples should be obtained and approved before committing to a larger order.

A- Samples are generally delivered in 3-5 business days.

A- Thula Home recommends the use of pH neutral stone cleaners specifically manufactured for the care of natural stone. Sweep, vacuum, damp mop, and change your mop water when dirty for daily maintenance and use stone care products when necessary. Always follow manufacturer’s directions for product use.

A- Stone surfaces are very easy to maintain. Clean stone floors with warm water and a mild liquid soap. Never use acid cleansers or abrasive chemicals on stone. Natural stone should be sealed after installation and every one to two years thereafter, depending on its application.

A- A sealer that penetrates and protects natural stone and tile can be purchased at any home improvement or hardware store.

A- Adding depth and shine to travertine tiles can be accomplished through the application of enhancing sealers made specifically for travertine tile. Enhancing sealers are available at most home improvement and hardware stores.

A- Sweep, vacuum and damp mop using a tile cleaner, so as to not damage your grout.

A- You can complete your order with PayPal, Credit Card, Wire Transfer, and Check.

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